Refund & Return Policy
We want you to be completely satisfied with your purchase
Returns
You may return most items within 7 days of delivery for a full refund. Items must be unused, in original packaging, and in the same condition you received them.
How to Initiate a Return
Contact us at +91 98123 45670 or hello@novakart.in with your order number and reason for return. We will provide return instructions within 24 hours.
Refunds
Once we receive your returned item, we will inspect it and process your refund within 5-7 business days. Refunds will be credited to your original payment method.
Non-Returnable Items
- Perishable goods (food, flowers)
- Intimate or sanitary goods
- Gift cards & downloadable products
- Customized or personalized items
Exchanges
We replace items only if they are defective or damaged. Contact us for exchange requests.
Questions? Reach us at +91 98123 45670 or hello@novakart.in